Automotive
Getting PTM Corporation Back Into Production the Same Day with Urgent Feed Control Retrofit Support
Same day
Controls failed around 10:00 a.m.; the line was running again by 2:45 p.m.
Case study
Helping Alpha USA Improve Feed Line Reliability Through Rapid-Air Solutions and Hands-On Support
Project overview
Visionary Manufacturing Solutions supported Alpha USA with parts support and multiple Rapid-Air feed line solutions. As a Rapid-Air dealer with deep experience in coil processing applications, VMS was able to help the customer address issues on existing equipment while also recommending properly sized solutions for future production needs.
Customer Challenge
Alpha USA needed help resolving issues on existing feed line equipment and identifying the correct parts to keep production moving. They also had non-COE uncoilers that required troubleshooting and repair guidance, including issues related to pins and mandrel pads. The customer needed a knowledgeable partner who could evaluate the equipment, recommend the right repair path, and help prevent recurring problems through better equipment sizing and application support.
VMS Solution
Visionary combined Rapid-Air product knowledge with coil processing experience to help Alpha USA repair existing feed lines using the correct parts and better understand how to size equipment appropriately for their applications. The team also reviewed their non-COE uncoilers and identified practical ways to improve performance and reduce issues with mandrel pad components.
Partnership Approach
Alpha USA has been a strong customer because of their openness and willingness to collaborate. The relationship has allowed VMS to bring ideas to the table, work through equipment challenges together, and build a practical support model centered on responsiveness, technical knowledge, and shared problem-solving.
Results
Key results
- Supported Alpha USA with parts for existing feed line equipment.
- Provided multiple Rapid-Air feed line solutions through VMS’s dealer relationship.
- Used coil processing experience to help size equipment appropriately for the customer’s applications.
- Helped troubleshoot non-COE uncoilers and identify ways to reduce issues with pins and mandrel pads.
- Combined parts support, application knowledge, and practical repair guidance to help reduce recurring equipment problems.
- Built a collaborative relationship based on openness, responsiveness, and shared problem-solving.
How our customers win
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